Contact and support

Introduction

The FIFA Legal & Compliance Division is based in Miami, USA, and offers a Helpdesk service for all user questions and requests.

How to contact us

The fastest way for TMS users to receive support is to open a new Helpdesk ticket through the support portal and complete all required fields as accurately as possible.

Once your request is submitted, a Helpdesk ticket will be created, and you will receive an email notification with your ticket reference number. Your request will then be redirected to the responsible team.

Non-TMS users can also contact us by email at the following addresses:

• tmshelpdesk@fifa.org – for technical assistance and guidance about TMS-related topics
• regulatory@fifa.org – for legal or regulatory enquiries about FIFA regulations

Please make sure the relevant email address is included in the "To" field. Emails sent with tmshelpdesk@fifa.org or regulatory@fifa.org only in the CC field will not generate a Helpdesk ticket.

Support hours

Support is provided from 08:30 to 17:00 (Miami time), Monday to Friday, except applicable public holidays.

Support requests can be submitted in English, French or Spanish.

Public holiday closures

FIFA legal offices are closed on the following U.S. national holidays in 2026:

• 1 January
• 19 January
• 16 February
• 3 April
• 25 May
• 19 June
• 4 July
• 7 September
• 11 November
• 26-27 November
• 24 December to 1 January 2027 inclusive

Special support during peak transfer periods

During peak transfer periods, FIFA may provide extended TMS Helpdesk support by email and/or phone. Details of any special support arrangements will be communicated in advance, including the relevant dates, hours and available channels.

How we can help

The TMS Helpdesk is dedicated to supporting the TMS user community and may not be able to respond to requests from unknown or unregistered users. It can assist with:

• TMS login issues
• TMS availability and technical issues
• TMS user accounts and organisation updates
• Training and e-learning about TMS and related matters
• Data corrections for players, clubs and transfers in TMS
• Guidance about transfers, registrations and trials in TMS
• Electronic player passport processes in TMS
• Allocation statement processes related to the FIFA Clearing House
• Integration of domestic transfer or registration systems with FIFA systems, including TMS and Connect ID

Football Regulatory teams can assist with:

• Questions related to the FIFA Regulations on the Status and Transfer of Players
• Questions related to the FIFA Clearing House Regulations
• Questions related to the FIFA Football Agent Regulations
• Changes to registration periods
• Player registration and eligibility
• Minors and refugees
• Enquiries about the FIFA Legal Portal
• Enquiries about the FIFA Agent Platform

How requests are handled

Requests submitted through the support portal or by email are logged in the Helpdesk tool. You will receive a written notification confirming that your request has been received.

The notification will include:

• the Helpdesk ticket reference number
• the requester's details
• the subject of the request

For requests received outside business hours, the response time starts when business hours resume.

What we need from you

To help us handle your request as efficiently as possible, please:

• submit your request in English, French or Spanish
• describe the issue clearly
• provide as much relevant information as possible
• include supporting documentation where necessary
• respond promptly if we ask for additional information
• mention your Helpdesk ticket number in any follow-up
• contact the TMS Helpdesk again if the response does not fully answer your request

If you are not satisfied with the support received

If you are not satisfied with the level of service for a request, please email the Helpdesk and include:

• your Helpdesk ticket number
• the reason for your dissatisfaction
• any relevant supporting information

Helpdesk processes are reviewed regularly to identify possible improvements. FIFA may also send satisfaction questionnaires to users to collect feedback on the services provided.

Other contact channels

For other enquiries, please use the relevant channel below:

• regulatory.compliance@fifa.org – for compliance investigations into possible breaches of FIFA regulations
• FIFA Legal Portal – for disciplinary proceedings before the FIFA judicial bodies and the FIFA Football Tribunal
• legal.digital.support@fifa.org – for technical issues related to the FIFA Legal Portal
• FIFA Agent Platform – for technical assistance and guidance about football agents
• FIFA Clearing House Client Portal – for the compliance assessment process and the distribution of training reward amounts