FAQs - August review

If you have forgotten your password, select “Forgot your password?” on the TMS login page and enter the email address linked to your account, along with the displayed code. You will receive an email with a link to reset your password, which will only be active for 24 hours. If you do not see the email, please check your spam or junk folder.

If you no longer have access to your registered email address, or cannot remember it, please contact the TMS Helpdesk and provide your full name and organisation for further assistance.

If you cannot locate the activation or password reset email, first ensure that you are checking the email address registered to your TMS account. You should also check your spam or junk folder to confirm the message has not been filtered.

If the email is still not found, request a new password reset via the TMS login page. If repeated attempts are unsuccessful, please contact the TMS Helpdesk. Be sure to include your full name, email address, and organisation in your request, but do not share your password.

First, ensure that the email address or phone number set for verification is correct and able to receive messages. If email is selected, check your spam or junk folder.

If the contact details are correct, request a new verification code and use only the most recent one, as any previous codes will no longer be valid. If the code is still not received, or if the verification method is no longer accessible, contact the TMS Helpdesk to have the two-step verification reset. You will then be prompted to set it up again with updated details.

These messages may indicate an issue with your internet connection. For example, when using public Wi-Fi or a mobile network, your IP address may change, which can cause TMS to end your session.

To resolve this, try accessing TMS again using a stable internet connection. If the issue persists, you should contact your organisation’s IT team to review the network configuration.

Only Member Associations are authorised to submit new user requests in TMS. To do so, navigate to Stakeholders > Users and select “Add New TMS User.”

When submitting a request, please note the following requirements:

• Each individual may hold only one active TMS account at a time.
• Shared or generic email addresses are not permitted.
• The proposed user must be fully trained in the use of TMS prior to access being granted. Training can be completed either:
• Internally, by an existing TMS user, or
• Through the FIFA TMS e-learning platform.

If the e-learning platform is used, a certificate of completion must be uploaded as part of the new user request.

TMS users can only be deactivated by FIFA. To request a deactivation, a registered TMS user from the club, or the relevant Member Association, must contact the TMS Helpdesk and provide the user’s name, organisation, and reason for deactivation.

Before submitting the request, the organisation’s contacts should be reviewed. In particular, any necessary updates to the TMS Manager should be identified and included in the deactivation request.

The FCH Compliance and Payment Manager (FCH C&P Manager) serves as the main point of contact for all FIFA Clearing House-related matters. Any active TMS user can be designated to this role for an organisation. If no user is assigned, the organisation’s TMS Manager will act as the default point of contact.

To designate an FCH C&P Manager, navigate to Stakeholders > Users and select “Set as FCH C&P Manager” next to the relevant user.

Once assigned, the designated contact will be used for all future Clearing House communications and processes. Please note that communications related to previously issued allocation statements may continue to reference the contact recorded at the time those statements were created.

The distinction between these roles determines who will act as the main point of contact for all FIFA Clearing House-related matters within your organisation.

• If your organisation does not have any active TMS users
• The C&P Manager listed in the organisation’s contact details will act as the designated Clearing House contact. Please note that this contact does not have access to TMS, as this does not create a TMS user account.
• If your organisation has active TMS users
• The TMS Manager will serve as the default point of contact, unless a specific user is designated as the FCH C&P Manager. This can be done by selecting “Set as C&P Manager” next to the relevant user in Stakeholders > Users.
• Once assigned, the designated FCH C&P Manager will be identifiable in the Contacts tab by a green person icon next to their name. Both the TMS Manager and the FCH C&P Manager are active TMS users and therefore have access to TMS.

To update a TMS user’s email address, a signed request must be submitted by either the user concerned or their relevant organisation. The request should clearly state the current email address, the new email address, and the reason for the change. For convenience, a template is available in the .

Please note that the new email address must be unique and must not have been previously registered to any other TMS user account, whether active or inactive. If the proposed email address is already associated with an existing or historical TMS account, a different email address will need to be provided.

During the player confirmation process, the former association may update key player details, such as name, nationality, date of birth, and gender, directly in TMS. The former association should also assign a FIFA ID to the player.

After the player confirmation, if the FIFA ID was not assigned, the new association must assign a FIFA ID in the ITC process, take over the player’s FIFA ID, and make any further changes first in its National Registration System (NRS). For these changes to be reflected in TMS, the player must be assigned a FIFA ID in TMS. If that is not the case, associations must first assign the FIFA ID before updating the player details.

If a Member Association that is not the data owner needs to update a player’s information, it can either ask the current data owner to make the update, or take over the player’s FIFA ID if it is in the process of registering the player or has already done so, and then apply the changes directly.

Updates to players' gender and date of birth are automatically notified to the TMS Helpdesk via FIFA Connect ID.

Updates to players' names and nationalities must be notified by the association to the TMS Helpdesk.

To manage potential duplicate player records, the personal details, FIFA IDs, and registration histories of the players should be carefully reviewed to determine whether a merge is required.

Where TMS identifies a potential match in FIFA Connect ID for a player without a FIFA ID, the case will be flagged in the Association Task Manager. The responsible Member Association can then review the suggested matches and either merge the duplicate record or manually assign the correct FIFA ID.

If the duplicate players both have assigned FIFA IDs, the matter should be raised via the Data eXchange Platform (DXP). This enables the respective data owners to assess the case jointly and confirm whether the records relate to the same player. The platform will then outline the next steps and identify the responsible parties for resolution.

TMS is not a registration system. As such, not all existing clubs and players are available in TMS by default. Instead, they are added to the system once they are involved in a TMS transaction. For example, when a Member Association submits a new TMS user request, the club can be created within the “Organisation” field of that request.

It is important that the FIFA ID is assigned to the club or player in TMS, as this helps avoid delays and ensures that the information recorded in TMS remains accurate and up to date. For clubs, assigning the FIFA ID will also allow for automatic synchronisation with the National Registration System of the relevant Member Association.

The “Awaiting confirmation of player” status is a validation exception, meaning the transfer is blocked until the former association reviews and confirms the player’s identity.

If the transfer is delayed due to inaction from the former association, you should contact them directly using the contact details available in the Stakeholders > Associations tab in TMS. If no response or action is received, please contact the TMS Helpdesk, providing the transfer reference number, player’s name, and FIFA ID. The TMS Helpdesk will follow up with the former association and escalate the matter as necessary.

As a general rule, ITC requests submitted outside the registration period of the new association are blocked by a validation exception. However, certain exceptions apply under Article 6, paragraph 3 of the RSTP.

These include cases where a professional player has terminated their contract with just cause, or where their contract was terminated without just cause by the club. An exception also applies where a player’s contract has expired or was mutually terminated before the end of the registration period of the engaging club.

Additional exceptions exist in women’s football, including situations where a player is temporarily replacing another player on maternity, adoption, or family leave, or where a player is returning following such leave.

If you believe an exception applies and the transfer should therefore be permitted to proceed, your association may request the intervention of FIFA by selecting “Request intervention” in the relevant transfer. Before requesting FIFA’s intervention, it is important to verify that the transfer instruction was entered correctly and all complete documents were uploaded before the registration period closed and to confirm whether one of the applicable exceptions applies.

Transfers may enter different validation exceptions, some of which require FIFA intervention. To understand the issue, select the validation status to view details on the cause and the responsible organisation.

You should then take any required actions or confirm that the responsible party has addressed the issue.

If FIFA intervention is required, select “Request Intervention” on the relevant transfer in the Transfers > Overview page in TMS and submit the intervention request for review in TMS.

A return from loan instruction can only be processed when the registration period of the association to which the player is returning is open. If the registration period is closed, the transfer will enter a validation exception status.

Once the registration period reopens, a new return from loan instruction can be submitted. The initial attempt will remain in validation exception status and will not be cancelled, as these records are retained for monitoring and record-keeping purposes. To proceed, you must return to the original loan transfer and select “Return from loan” again.

If you believe that an exception applies that should allow the process to continue outside the registration period, you may request FIFA’s intervention. Please note that such exceptions are granted only in limited circumstances and at the discretion of Disputes & Regulatory Applications.

If a transfer contains incorrect information, it must be cancelled in TMS. The ability to do so depends on the transfer’s status.

If the ITC has not yet been requested, the relevant club(s), or the new association in amateur transfers, can cancel it directly.

If the ITC has been requested, the process depends on the status. In “Awaiting ITC Delivery” or “Awaiting Registration Confirmation,” the new association can cancel the transfer, while the former association may request cancellation. In “Awaiting ITC Receipt,” either association may request cancellation, subject to the counter association’s approval or dispute.

For all other statuses, cancellation must be handled by Regulatory Compliance. A formal request signed by all parties must be uploaded in TMS and sent to the TMS Helpdesk.

Transfers can only be edited when the TMS instruction is in “Pending” status. If a transfer has been finalised and contains incorrect information, the instruction must be cancelled and resubmitted.

A duplicate transfer instruction should not be created while the original instruction remains active.

If you are unsure whether cancellation is required or need assistance correcting the transfer, please contact the TMS Helpdesk. Your request should include the transfer reference number, a description of the error and the correct information, as well as any supporting documentation.

Clubs cannot edit proofs of payment after they have been declared. The matter should be raised with the TMS Helpdesk without delay.

As the submission of a proof of payment generates an allocation statement for solidarity contribution, it is essential that any errors are reported to the TMS Helpdesk as soon as they are identified. Once an allocation statement becomes final and binding, the club will be responsible for fulfilling the corresponding payment obligations.

Bank details cannot be entered directly within a transfer instruction. Instead, they must first be recorded in the Bank Details tab under Stakeholders > Clubs. Clubs can add more than one bank account in their profile.

Once saved, these details can be selected from a drop-down menu when submitting a transfer and will be automatically populated into the relevant fields.

Your club may be unable to upload a proof of payment for one of the following reasons:

• The transfer is not in the correct status
• For example, if the counter club has submitted payment amendments, the transfer may be in the status “Awaiting matching new payments.” In this case, matching payment amendments must first be submitted. Once this step is completed, proofs of payment can be uploaded again.
• Your club is the former club
• Only the new club (i.e. the paying party) is permitted to upload proofs of payment.
• All instalments have already been uploaded
• When submitting a transfer, all instalments must be declared in advance. Each proof of payment must be linked to a specific instalment. If proofs have already been uploaded for all declared instalments, no additional submissions will be allowed. If further payments have been agreed, a payment amendment must first be submitted to reflect these changes.

In accordance with the Regulations on the Status and Transfer of Players (RSTP), international transfers are generally only permitted for players over the age of 18. However, from the age of 10, any international transfer of a minor player, or the first registration of a foreign minor, must be approved by the Players’ Status Chamber of the Football Tribunal. This is subject to the transfer meeting one of the exceptions defined in the RSTP.

Before submitting a minor application, the player’s age, nationality, place of residence, and the reason for the international transfer or first registration should be carefully assessed.

When a club intends to transfer a minor player internationally or register a foreign minor, the relevant Member Association (acting as the new association) is responsible for submitting the minor application. The engaging club must provide all required information and documentation to ensure the application is accurately completed.

For international transfers, the transfer instruction should be submitted in parallel while the registration period of the new association remains open. It should then remain in “Awaiting ITC Request” status until the minor application has been approved.

The engaging club must ensure that all details in the transfer match those in the minor application, including the player and clubs involved. Verifying the correct FIFA IDs is essential to avoid validation issues or delays in processing both the transfer and the application.

The corresponding transfer instruction may be entered and confirmed in TMS prior to the registration period of the new association closing. The transfer may then remain in “Awaiting ITC request” status while the minor application is being reviewed and awaiting a decision.

When submitting the transfer, ensure that all details match those in the minor application. In particular, verify that the correct parties and player have been selected, and that the corresponding FIFA IDs are accurate.

If the ITC is requested after the registration period has closed, the transfer will trigger a validation exception. If you believe that an exception applies, the Member Association can request the intervention of FIFA Disputes & Regulatory Applications by selecting “Request intervention” in the relevant transfer.

Training compensation and solidarity contribution are both training rewards, but they are triggered in different situations.

Training compensation may be due before the end of the season of a player’s 23rd birthday when the player is registered as a professional for the first time or when a professional is transferred internationally. It compensates clubs that trained the player between the calendar years of their 12th and 21st birthdays, subject to the conditions in the RSTP and the FIFA Clearing House Regulations.

Solidarity contribution, by contrast, may apply when a professional player is transferred before the expiry of their contract against payment, whether on a permanent or loan basis. In these cases, up to 5% of the transfer compensation is distributed to the clubs involved in the player’s training. Unlike training compensation, it may apply to each relevant payment made under the transfer.

Solidarity contribution may be due when a professional player is transferred against compensation and there is an international dimension to the transfer. This applies not only to international transfers, but also to domestic transfers where at least one of the player’s training clubs is affiliated with a different Member Association.

In such domestic transfers with an international dimension, training clubs affiliated with another association may be entitled to solidarity contribution in accordance with the FIFA Clearing House Regulations. For training clubs affiliated with the same association as the engaging and releasing clubs, the distribution of any amounts may instead be governed by the applicable national regulations.

The training rewards calculator can help organisations estimate training rewards that they may be entitled to receive or required to pay. Please note that this calculation is an estimate and may not represent the final amounts due.

Training compensation is calculated by multiplying the training costs of the new club (established by FIFA based on the club category of the new club) by the number of years the player was trained. The exact amount may vary depending on factors such as the player’s age and the nature of the transfer.

Solidarity contribution, by contrast, represents up to 5% of any transfer compensation paid. This amount is distributed among the clubs involved in the player’s training, based on the number of years the player was registered with each club between the calendar years of their 12th and 23rd birthdays.

Before submitting a claim, it should first be determined whether the entitlement to training rewards is handled automatically through the EPP, allocation statement, and FIFA Clearing House process.

In cases of dispute regarding training rewards derived from trigger events occurring before 16 November 2022, the traditional claims system still applies whereby parties must submit a claim for training compensation or the solidarity mechanism in TMS.

The should be consulted, as they set out the applicable procedures, time limits, and requirements. A claim can then be submitted via the Claims tab in TMS.

Once an allocation statement becomes final and binding, any remaining balance under the solidarity mechanism must be paid by the new club directly to the former club as a top-up payment.

To support this process, allocation statements are also notified to the former club via the EPP, allowing them to calculate any top-up amount due.

Once the top-up payment has been made, the new club must upload the corresponding proof of payment to the relevant transfer under the “Other” document category. This ensures that no additional allocation statements are generated for that payment.

No. Allocation statements issued by the FIFA general secretariat to the FIFA Clearing House (FCH) specify the exact amounts to be collected and distributed, including the paying and receiving parties. These amounts must be strictly followed.

It is not possible to agree on a different amount, instalment plan, or alternative payment arrangement with the FCH. The FCH will issue a request to pay to the paying party, including a deadline for payment. Failure to comply within this timeframe may result in fines or further escalation to FIFA, in accordance with the FIFA Clearing House Regulations (FCHR).

Member Associations are entitled to receive training rewards that are due to their affiliated clubs that have ceased to exist or no longer participate in organised football. This may occur, for example, in cases of bankruptcy, liquidation, dissolution, or loss of affiliation.

To ensure the accurate distribution of training rewards, the club’s status in TMS should always accurately reflect the information in the National Registration System of the Member Association. Where the synchronisation via FIFA Connect ID is in place, this information will be automatically reflected in TMS.

This phase involves FIFA reviewing the registration information submitted during the previous stage (the “Review” phase) and deciding whether to accept or reject any amendment requests for the final EPP. During this period, FIFA may request additional information from the relevant parties via the messaging function of the EPP.

Organisations should closely monitor any EPPs they are involved in to ensure that requests from FIFA are addressed within the specified deadlines. If additional information is requested, the EPP will move to “Completion” status, allowing the relevant parties to provide the required details.

In cases of factual or legal complexity, the EPP may be referred to the FIFA Dispute Resolution Chamber (DRC), at which point the status will change to “Referred to the DRC.”

No. Once an EPP has been approved, information can no longer be added or amended. Following approval, all participating clubs and Member Associations are notified of the final EPP determination.

These parties have 21 days to appeal the decision to the Court of Arbitration for Sport (CAS). If no appeal is submitted within this timeframe, the decision becomes final and binding.

Organisations should closely monitor all active EPPs and related email notifications to ensure compliance with appeal deadlines. If a material or technical error is identified, you should contact the TMS Helpdesk or submit a ticket via the Help Centre, including the EPP reference number, details of the discrepancy, and any supporting evidence.

An allocation statement is a document generated from a final EPP and sent by the FIFA general secretariat to the FIFA Clearing House (FCH) for processing. It contains the key information required for processing payments, including the paying and receiving parties and the amounts to be collected and distributed.

Two types of allocation statements may be generated, depending on the applicable training reward trigger. For training compensation, the allocation statement is created automatically once the EPP is approved. For solidarity contribution, it is generated only after a proof of payment has been uploaded to the relevant transfer, with a separate allocation statement created for each proof submitted.

Once generated, the allocation statement is shared with the eligible parties via EPP messages and notified by email for their review.

The first step is to determine where the issue originates. This may relate to the final EPP, the entitlement calculation, the declared proof of payment in the relevant transfer, or the organisation’s compliance status.

Once the source has been identified, you should contact the TMS Helpdesk, providing all relevant identifying details, including the player’s name and FIFA ID, the EPP reference number, the allocation statement reference number, and a clear description of the issue. Supporting documentation should also be included where applicable.

If the issue relates to a declared transfer payment, you should not upload a corrected proof of payment in an attempt to amend the allocation statement, as this may result in a duplicate allocation statement being generated in the EPP.

For questions related to payment status after an allocation statement has been sent to the FIFA Clearing House, you should consult the Client Portal or, where available, the Payments tab in TMS. Please note that only payments involving your organisation as the paying or receiving party will be visible; Member Associations do not have access to payment details concerning their affiliated clubs.

Allocation statements for training compensation are generated at the time of EPP approval, whereas allocation statements for solidarity contributions are generated only once a proof of payment has been uploaded to the relevant transfer. For details on the instalments agreed in a transfer where your organisation is a training club, you should contact the engaging or releasing parties directly, as FIFA cannot disclose financial agreements to parties not involved.

Once an allocation statement is generated, it is reviewed and communicated by the FIFA general secretariat to parties entitled to training rewards and to the FIFA Clearing House for processing. Organisations should continue to monitor the EPP, the FIFA Clearing House Client Portal, and all related email communications for updates.

Registration on the Client Portal is by invitation only.

Your designated Clearing House contact will receive an email invitation to register on the FIFA Clearing House Client Portal once an allocation statement involving your organisation has been generated in an EPP and notified to the FIFA Clearing House (FCH) for processing. The invitation is sent from notifications@fifaclearinghouse.org, and the recipients have 15 days to complete their registration.

To avoid missing this communication, it is recommended to add this email address to your safe sender list and to regularly check the relevant mailbox, including the spam folder.

Once the designated Clearing House contact has completed the initial registration of the organisation in the Client Portal, additional users can be added by submitting a request via the secure messaging function within the portal. The Client Portal can be used to monitor your organisation’s onboarding and compliance assessment progress, and to access training reward payment details.

If you have already registered on the Client Portal and are experiencing technical difficulties, you should contact the FIFA Clearing House either via the secure messaging function within the portal or by email at .

No, onboarding is not required for every allocation statement. When your organisation is involved in its first allocation statement, it is sent to the FIFA Clearing House (FCH) for processing. This triggers an email invitation to your designated FCH contact, who must register on the Client Portal within 15 days.

Following registration, your organisation will complete the onboarding process to obtain accreditation on the Client Portal. This accreditation remains valid for a certain period. Once it expires, your organisation will be guided to complete the accreditation process again. However, this does not need to be done each time your organisation is involved in a new allocation statement.

In the event of a compliance failure, the non-compliant party will be notified by email. It is important to carefully review this notification to understand which information or requirement was missing, rejected, or expired. An organisation will fail its compliance assessment if it:

• fails to register on the FCH Client Portal within 15 days of receiving the email invitation;
• fails to provide all required documents via the Client Portal within the stipulated timeline provided by the FCH;
• fails to satisfy regulatory requirements following a compliance risk assessment by the FCH;
• fails to sign the Terms and Conditions on the Client Portal within 14 days of notification.

Following a failure, the case will be escalated to FIFA Administration for review and potential sanctions in accordance with the FIFA Clearing House Regulations (FCHR). However, the compliance process can be restarted at any time via the Client Portal dashboard. Organisations should ensure that all required documentation and information are complete before restarting or continuing onboarding.

If further assistance is required, the FIFA Clearing House support team should be contacted via the secure messaging function in the Client Portal, including the organisation's name, allocation statement reference (if applicable), and a clear description of the issue.

If your query relates to an ongoing case, it should be submitted directly within the relevant case in your Legal Portal account or via the Help function in the portal.

If you are experiencing technical issues with the FIFA Legal Portal, you should contact the FIFA Legal Digital Support team at .

For general enquiries not related to a specific case, you may contact .

First, confirm that you are logged in with the account to which the course or learning path was assigned. If the content is not visible in the “My Learning” section of your dashboard, you can navigate to the “Course Catalogue” to browse available training and enrol in the learning path that best matches your role.

If you experience technical issues with your courses or learning paths, please contact support@learningpool.com. In your request, include your registered email address, the platform you are using (FIFA TMS e-learning), the course or learning path title, and, if possible, a screenshot of the issue.

The FIFA TMS e-learning platform offers two types of training content: courses and learning paths. Courses are standalone modules focused on specific topics, while learning paths are structured collections of courses designed to provide the knowledge and skills required for a particular role. A certificate of completion is issued once a learning path has been completed.

When selecting a learning path, users should choose the one that best aligns with their role and day-to-day responsibilities. Completion of the relevant learning path is required to obtain the certificate that must be uploaded by the Member Association when submitting a new TMS user request.

The platform also includes a “FIFA Clearing House” learning path, which provides a general overview of the Clearing House process, from EPP triggers through payment distribution. While this learning path also provides a certificate, it is for supplementary knowledge only and does not qualify as TMS training for system access.